Terms & Conditions


Application and entire agreement

  1. These Terms and Conditions apply to the provision of the services detailed in our estimate (Services) by Drytec Spray Drying Limited a company registered in England and Wales under number  08898150 whose trading address is at 42 – 46 Morley Road, Tonbridge, Kent, TN9 1RA  (we or us or Service Provider) to the person buying the services (you or Customer).
  2. You are deemed to have accepted these Terms and Conditions when you accept our estimate or from the date of any performance of the Services (whichever happens earlier) and these Terms and Conditions and our estimate (the Contract) are the entire agreement between us.
  3. You acknowledge that you have not relied on any statement, promise or representation made or given by or on our behalf. These Conditions apply to the Contract to the exclusion of any other terms that you try to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.



  1. A “business day” means any day other than a Saturday, Sunday or bank holiday in England and Wales.
  2. The headings in these Terms and Conditions are for convenience only and do not affect their interpretation.
  3. Words imparting the singular number shall include the plural and vice-versa.



  1. We warrant that we will use reasonable care and skill in our performance of the Services which will comply with the estimate, including any specification in all material respects. We can make any changes to the Services which are necessary to comply with any applicable law or safety requirement, and we will notify you if this is necessary.
  2. We will use our reasonable endeavours to complete the performance of the Services within the time agreed or as set out in the estimate; however, time shall not be of the essence in the performance of our obligations.
  3. All of these Terms and Conditions apply to the supply of any goods as well as Services unless we specify otherwise.


Your obligations

  1. You must obtain any permissions, consents, licenses or otherwise that we need and must give us with access to any and all relevant information, materials, properties and any other matters which we need to provide the Services.
  2. If you do not comply with clause 10, we can terminate the Services.
  3. We are not liable for any delay or failure to provide the Services if this is caused by your failure to comply with the provisions of this section (Your obligations).



  1. The fees (Fees) for the Services are set out in the estimate and are on a time, materials and Kg/Hour production output basis.
  2. In addition to the Fees, we charge for a) the cost of services provided by third parties and required by us for the performance of the Services as agreed in advance, and c) the cost of any materials, packaging and transport costs required for the provision of the Services.
  3. You must pay us for any additional services provided by us that are not specified in the estimate in accordance with our then current, applicable daily  rate in effect at the time of performance or such other rate as may be agreed between us. The provisions of clause 14 also apply to these additional services.
  4. The Fees are exclusive  of any applicable VAT and other taxes or levies which are imposed or charged by any competent authority.


Cancellation and amendment

  1. We can withdraw, cancel or amend an estimate if it has not been accepted by you, or if the Services have not started, within a period of 14  days  from the date of the estimate, (unless the estimate has been withdrawn).
  2. We can cancel an order for any reason prior to your acceptance (or rejection) of the estimate. You may cancel an order for any reason up to 7 days prior to the booked production commencement date without any charge being incurred. Orders cancelled less than 7 days from the booked production commencement date may be subject to our Customer Cancellation Charges Policy as set our below.


Customer Cancellation Policy Charges

  1. As our services often require significant lead times, we operate a 7-day order cancellation policy. Every effort will be made to find or bring forward a replacement order, however, if we are unable to find a replacement order, we reserve the right to apply the following cancellation charges:
  2. If you cancel 7 days or more prior to the booked production commencement date you will not be charged. Orders cancelled between 7 and 3 days prior to production commencement date may incur up to a 50% charge of the estimated order value. Orders cancelled less than 3 days prior to the production commencement date may incur up to a 75% charge of the estimated order value.
  3. To cancel a booking we require written notice, by letter or email. By placing an order either verbally or by written notice, customers agree to our cancellation policy and customer cancellation policy charges.


  1. If you want to amend any details of the Services, you must tell us in writing as soon as possible. We will use allcreasonable endeavours to make any required changes and additional costs will be included in the Fees and invoiced to you.
  2. If, due to circumstances beyond our control, including those set out in the clause below (Circumstances beyond a party’s control), we have to make any change in the Services or how they are provided, we will notify you immediately. We will use reasonable endeavours to keep any such changes to a minimum



  1. We will invoice you for payment of the Fees either:
  2. when we have completed the Services; or
  3. on the invoice dates set out in the estimate.
  4. You must pay the Fees due within 30  days  of the date of our invoice or otherwise in accordance with any credit terms agreed between us.
  5. Time for payment shall be of the essence of the Contract.
  6. Without limiting any other right or remedy we have for statutory interest, if you do not pay within the period set out above, we will charge you interest at the rate of 5% per annum added daily above the base lending rate of the Bank of England from time to time on the amount outstanding until payment is received in full.
  7. All payments due under these Terms and Conditions must be made in full without any deduction or withholding except as required by law and neither of us can assert any credit, set-off or counterclaim against the other in order to justify withholding payment of any such amount in whole or in part.
  8. If you do not pay within the period set out above, we can suspend any further provision of the Services and cancel any future services which have been ordered by, or otherwise arranged with, you.
  9. Receipts for payment will be issued by us only at your request.
  10. All payments must be made in British Pounds unless otherwise agreed in writing between us.






  1. The Company warrants that (subject to the other provisions of these conditions) on delivery the Products shall:
  2. be of satisfactory quality within the meaning of the Sale of Goods Act 1979; and
  3. be reasonably fit for any particular purpose for which the Products are being bought if the Buyer had made known that purpose to the Company in writing.
  4. The Company shall not be liable for a breach of any of its warranties in condition 29 unless:
  5. the Buyer gives written notice of the defect to the Company within a reasonable period not exceeding 30 calendar days from delivery of goods; and
  6. the Company is given a reasonable opportunity after receiving the notice of examining such Products and the Buyer (if asked to do so by the Company) returns such Products to the Company’s place of business at the Company’s cost for the examination to take place there.
  7. The Company shall not be liable for a breach of the warranties in condition 29 or otherwise if:
  8. the Buyer makes any use of the Products after it is aware or would have been aware had it inspected/tested the Products in accordance with good commercial practice that the Products do not comply with the warranties in condition 35 and/or the Products do not comply with the description in the Sale Order Confirmation; or
  9. the defect arises because the Buyer failed to follow the Company’s oral or written instructions as to the storage or use of the Products or (if there are none) good trade practice.
  10. Subject to condition 30 and condition 31, if any of the Products do not conform with any of the warranties in condition 29 the Company shall at its option replace such Products or refund the price of such Products at the pro rata Contract rate provided that, if the Company so requests, the Buyer shall, at the Company’s expense, return such Products.
  11. If the Company complies with condition 32 it shall have no further liability for a breach of any of the warranties in condition 29 in respect of such Products.



  1. We can terminate the provision of the Services immediately if you:
  2. commit a material breach of your obligations under these Terms and Conditions; or
  3. fail to make pay any amount due under the Contract on the due date for payment; or
  4. are or become or, in our reasonable opinion, are about to become, the subject of a bankruptcy order or take advantage of any other statutory provision for the relief of insolvent debtor; or
  5. enter into a voluntary arrangement under Part 1 of the Insolvency Act 1986, or any other scheme or arrangement is made with its creditors; or
  6. convene any meeting of your creditors, enter into voluntary or compulsory liquidation, have a receiver, manager, administrator or administrative receiver appointed in respect of your assets or undertakings or any part of them, any documents are filed with the court for the appointment of an administrator in respect of you, notice of intention to appoint an administrator is given by you or any of your directors or by a qualifying floating charge holder (as defined in para. 14 of Schedule B1 of the Insolvency Act 1986), a resolution is passed or petition presented to any court for your winding up or for the granting of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency.


Intellectual property

  1. We reserve all copyright and any other intellectual property rights which may subsist in any goods supplied in connection with the provision of the Services. We reserve the right to take any appropriate action to restrain or prevent the infringement of such intellectual property rights.


Liability and indemnity

  1. Our liability under these Terms and Conditions, and in breach of statutory duty, and in tort or misrepresentation or otherwise, shall be limited as set out in this section.
  2. The total amount of our liability is limited to the total amount of Fees payable by you under the Contract.
  3. We are not liable (whether caused by our employees, agents or otherwise) in connection with our provision of the Services or the performance of any of our other obligations under these Terms and Conditions or the estimate for:
  4. any indirect, special or consequential loss, damage, costs, or expenses or;
  5. any loss of profits; loss of anticipated profits; loss of business; loss of data; loss of reputation or goodwill; business interruption; or, other third party claims; or
  6. any failure to perform any of our obligations if such delay or failure is due to any cause beyond our reasonable control; or
  7. any losses caused directly or indirectly by any failure or your breach in relation to your obligations; or
  8. any losses arising directly or indirectly from the choice of Services and how they will meet your requirements or your use of the Services or any goods supplied in connection with the Services.
  9. You must indemnify us against all damages, costs, claims and expenses suffered by us arising from any loss or damage to any equipment (including that belonging to third parties) caused by you or your agents or employees.
  10. Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, or for any fraudulent misrepresentation, or for any other matters for which it would be unlawful to exclude or limit liability.


Circumstances beyond a party’s control

  1. Neither of us is liable for any failure or delay in performing our obligations where such failure or delay results from any cause that is beyond the reasonable control of that party. Such causes include, but are not limited to: industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the party in question. If the delay continues for a period of 90 days, either of us may terminate or cancel the Services to be carried out under these Terms and Conditions.



  1. All notices under these Terms and Conditions must be in writing and signed by, or on behalf of, the party giving notice (or a duly authorised officer of that party).
  2. Notices shall be deemed to have been duly given:
  3. when delivered, if delivered by courier or other messenger (including registered mail) during the normal business hours of the recipient;
  4. when sent, if transmitted by fax or email and a successful transmission report or return receipt is generated;
  5. on the fifth business day following mailing, if mailed by national ordinary mail; or
  6. on the tenth business day following mailing, if mailed by airmail.
  7. All notices under these Terms and Conditions must be addressed to the most recent address, email address or fax number notified to the other party.


No waiver

  1. No delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy nor stop further exercise of any other right, or remedy.



  1. If one or more of these Terms and Conditions is found to be unlawful, invalid or otherwise unenforceable, that / those provisions will be deemed severed from the remainder of these Terms and Conditions (which will remain valid and enforceable).


Law and jurisdiction

  1. This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.